Refund policy
We want you (and your children!) to love your Chuffed Play order, but sometimes things just don't work out. We get it!
We have a 14-day return policy, which means you have 14 calendars days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
Submit a return request
Click the profile icon in the store's navigation or go here, and then request a return.
1. Log in to your account
- In the Email field, enter your email address, and then click Continue
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email
- Go back to the online store, and then enter the six-digit verification code
2. Click the order that you want to submit the return for
3. If your order has more than one item, then select the items that you want to return
4. Select a return reason and add a note (we appreciate any and all feedback!)
5. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
You can always contact us for any return questions at hello@chuffedplay.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
Refunds and Exchanges
We offer store credit only at this time. Please note customers are responsible for return shipping fees. Refunds will be issued less outbound shipping costs and we aim to process returns and exchanges within 14 calendar days of receipt. We strongly recommend items be returned using a trackable return method as we are not responsible for items lost in transit back to us.